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Name

Email Address

Subject

Department

Priority

Message

Attachments

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Account Holder's Name

what is the registered account name

Contact Number

Preferably youre 'Direct Mobile Number'

Which service are you currently having an issue with?

Fault Details

When did the issue start?

please provide estimated date and time

Business Impact

First Line Maintenance Performed?

Did you reboot the equipment & ensure that all related equipment has power?

Are you aware of the "Unnecessary Callout fee"

If we attend to the reported issue and the findings reveal it is not related to the service or equipment we are responsible for - R525ex.vat